service / shipment

delivery times

Depending on the chosen model the time for production and delivery lasts ca. 3 - 4 weeks - from receipt of your written confirmation (purchase order and graphics).

For cards without embossing, individual print or standard embossing we need ca. 2-3 weeks time for production. For cards with individual logo embossing, Permadruck/Permadprint or individual print the time for production is about 3-4 weeks after receipt of your written confirmation of the order and the graphical preview we've sent to you.

Please note:
In case of openings we always strive to favour your order in order to try to complete production as quick as possible. We ask for personal accordance of the dates.
On or between public holidays it can be expected that time for production prolongs.

The indicated delivery time in the purchase order means production and delivery time as we produce all products individually.

The time for production and delivery follows an individual workflow principle:
After receipt of the purchase order please control the content and send us your written confirmation. From receipt of this confirmation please send us your graphical data to create your graphical preview of your card(s) - also for your written confirmation.
After receipt of your written confirmations of the purchase order AND the graphical preview and (if chosen as payment option) your prepayment we start production. From that moment the indicated delivery and production time applies.

methods of payment

prepayment

direct banking - SOFORT banking (exclusively online)

payment per credit card (exclusively online)


shipping methods & costs

logistic partners
In all EU countries delivery is effected by UPS (United Parcel Service). Non EU countries also per UPS or per Post.


production and delivery time
Depending on the chosen product the time for production and delvery lasts - after receipt of your written confirmations and the payment - ca. 3-4 weeks.

dispatch/ COSTS
Austria € 13,90,-, but from € 600 for free.
Germany € 18,90, but from € 800,- for free.
Switzerland € 75,90, but from € 1.500,- for free.
Within the EU 25,- €, but from € 1.000 for free.
Outside the EU 55,- €, but from € 2.000,- for free.

secure shopping – guarantee

Trusted Shops

Trusted Shops offers complete protection for your online shopping!
The Trusted Shops seal of approval is only given to shops who meet the highest requirements as regards to security concerning data, payment and delivery, service-quality as well as consumer protection. Therefore you can be sure: As soon as a webshop uses this cachet online shopping is 100% secure for you!

Your advantages at a glane:

All distributors having the Trusted Shops seal of approval were subjected to numerous tests and controls. This asseasment has more than 100 single criteria and is oriented towards the claims of the consumer advisors as well as the national and european law. It includes credit rating, safety technology, price transparency, information requirements, customer service and data protection. These requirements are continuously developed and adapted to latest developments in cases of jurisdiction and consumer protection.

customer account

Why register for an account?

The customer account offers many practical advantages

  • Convenient and quicker ordering process thanks to one-stop checkout
  • timesaving through automatical prefill of the chosen payment and delivery dat
  • changes of the data possible at any time
  • easy administration of the delivery and invoice addres
  • order(s) at a glanze online at any time
  • wish list for your favourite articles

And much more!

functions
  • overview page: At the overview page all your specific files and settings are pictured in a short form. From here you can navigate and access into all fields of your account and administrate comftably all your data and orders
  • my orders: Al orders you've ever done are stored and available in this field. This allows you to get a very good overview which item you've ordered at which time. Additionally to your current orders you can also see the status and important notes.
  • news: Be directly informed at your account about news and important information.
  • service: contact us directy in case of questions, wishes, etc. Use the contact form.
  • personal data: Here you can deposit and change details of your addess. Therefore you can choose for your next order where to send the goods. If you are not from Austria but from an EU member country please announce and store your valid VAT-number fitting to your invoice address. If your delivery addresse deviates from the invoice address you can enter any optional adress during your online purchase.
  • memory list: Here you can find your personal wish list - this means items you want to memorize, you have already configured or marked. You always have the possiblity to highlight the articles and products you like and find them quickly and easily again in your memory list.
  • Order insertions now: That's an extra practical tool to design your insertions fitting to the chosen card and product. Safe and format your insertions right here.You can access at your design at any time and therefore administrate the entire inner life of your card(s)!
  • Your shopping basket: You are in the throes of a purchase? Click at your shopping basket to see your already chosen models, to control everything or make changes and then to click "buy now" to order your individual card(s).

You have further questions to your customer account?
Look at FAQs to this issue or call us.

return delivery

How can I send back the sample cards back for free?

That's very simple. Find attached to your cover letter a return label. Therefore we already applied for your returning with UPS and cover the costs for this. The only thing you have to do is:

  • Repack the sample cards in return well and safe ready for the return collection and stick on the attached return label on the parcel
  • Then call UPS and agree on a suitible date
    customers from Austria: +43 810 006 630
    customers from Germany: +49 1806 882 66

    customers from different countries please go to www.ups.com, enter your country and then call under the contact number of your country
    OR
    agree on the collection online with a pick-up-order at www.ups.com

An employee of UPS then comes to collect the parcel(s). Ready. Thank you very much.
Note for our valued customers from Switzerland: We are glad to arrange and take over the shipment of sample cards to you. Either you keep the samples with you or you cover the return of the samples to us .Thank you very much!